FAKTOR INSTRINSIK MOTIVASI KERJA PEGAWAI DALAM MENINGKATKAN PELAYANAN ADMINISTRASI DI KANTOR KECAMATAN MALUNDA KABUPATEN MAJENE

Nur Fitrah

Abstract


This study aims to determine the performance of the apparatus in providing services at the Malunda District Office in Majene Regency, as well as any factors that affect the performance of the apparatus in providing services. Data was collected through library studies and field studies using questionnaires, interviews, observation, and documentation. Instrinsic factors that influence the provision of service personnel related to service procedures, the time of completion of services has been running optimally in accordance with the established service procedures by facilitating the provision of services to the community. While other indicators such as facilities and infrastructure still look inadequate in supporting services. The competencies possessed by the authorities are in accordance with the level of education, skills and skills.


Full Text:

PDF

References


Gomes, Faustino cardoso. 2003. Manajemen Sumber Daya Manusia. Yogyakarta: Penerbit Andi

Hardiansyah. 2011. Kualitas Pelayanan Publik (Konsep, Dimensi, Indikator Dan Implementasinya). Yogyakarta: Gava Media.

Hanggraeni, Dewi. 2011. Perilaku Organisasi (Teori, Kasus, Dan Analisis). Jakarta: Lembaga Penerbit Fakultas Ekonomi UI.

Hasibuan, S.P. Malayu. 2006. Manajemen Sumber Daya Manusia. Jakarta: Bumi Aksara

Mangkunegara, Anwar Prabu. 2010. Perilaku dan Budaya Organisasi. Bandung: Refika Aditama.

Mangkunegara, Anwar Prabu. 2011. Manajemen Sumber Daya Manusia Perusahaan. Bandung: Refika Aditama.

Moenir. 2008. Manajemen Pelayanan Umum Di Indonesia. Jakarta:Bumi Aksara

Notoatmodjo, Soekidjo. 2009. Pengembangan Sumber Daya Manusia, Jakarta: Cetakan Keempat Rineka Cipta.

Rahmayanti, Nina. 2010. Manajemen Pelayanan Prima. Yogyakarta: Graha Ilmu.

Reksohadiprodjo, Sukanto dan Handoko, Hani. 2003. Organisasi Perusahaan Teori, Struktur, dan perilaku. Yogyakarta: BFFE.

Saydam, Guuzali. 2005. Manajemen Sumber Daya Manusia Suatu Pendekatan Mikro. Jakarta:Kresna Prima Persada.

Samsudin, Sadli. 2005. Manajemen Sumber Daya Manusia. Bandung: Pustaka Setia

Sugiyono. 2011. Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung: Alfabeta

Sunyoto, Danang dan Burhanudin. 2011. Perilaku Organisasional. Yogyakarta: Caps.

Thoha, Miftah. 2009. Perilaku Organisasi Konsep Dasar dan Aplikasinya. Jakarta: Raja Grafindo Persada.

Torang, Syamsir. 2012. Organisasi Dan Manajemen. Bandung: Alfabeta.




DOI: http://dx.doi.org/10.35329/mitzal.v3i2.416

Refbacks

  • There are currently no refbacks.